If the JUMO Cloud is experiencing a malfunction, please report it to the following email address.
In the event of a JUMO Cloud malfunction, you can also contact your usual JUMO contact person or our JUMO Service.
A JUMO Cloud malfunction is a serious malfunction of the entire JUMO Cloud that significantly affects a large number of users.
Examples of fault messages:
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JUMO Cloud cannot be accessed
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JUMO Cloud alarm system is impaired
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JUMO Cloud batch recording is impaired
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JUMO Cloud is not functioning as usual (slowed down, time stamps are delayed)
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JUMO Cloud users can no longer log in.
We monitor and improve our IT systems continuously in order to quickly detect or prevent failures.